Orders – Stahly Quality Foods Ltd. take no responsibility for an order until that order is received in writing and may choose not to accept an order for any reason.
Complaints – We will endeavour to respond to all complaints within five working days and aim to resolve all complaints within one calendar month. We will keep customers informed throughout the complaints procedure.
Guarantee of Quality – Stahly Quality Foods Ltd. guarantees that all of our products are of the highest quality and meet current EU legislation standards. Every effort is made to ensure that all products arrive in perfect condition. However, in the unlikely event of any product not being delivered within 14 working days from the date of despatch, the Purchaser should advise Stahly Quality Foods Ltd. and a full refund will be made. If any products arrive damaged the Purchaser should advise Stahly Quality Foods Ltd. within 7 working days of receipt of the order. Depending on our customers preference, we will arrange for the damaged product to be uplifted and returned to us and a replacement product sent or a refund made for the value of the goods on return to us. We will not refund for perishable items within an order which is not delivered in time as a result of an incorrect address being given by the Purchaser.
Delivery – Delivery of the goods shall be made to the customers address specified on the order and the customer must make all arrangements necessary to take delivery of the goods from the carrier. Risk in the goods will be passed to the customer upon delivery or, where the customer fails to take delivery, at the time when delivery was attempted. Stahly Quality Foods will not pay the cost of a re-delivery.
Customs Regulations – Subject to customers receiving clearance with international customs, we will send our tinned haggis to non EU countries. Stahly Quality Foods Ltd. will not be responsible for orders that are held by Customs and will not offer a refund for any delay in the delivery of an order. The legal responsibility for all orders sent to non EU destinations will be that of the person placing and paying for the order. Stahly Quality Foods Ltd. will, in no way, be liable for any legal claim or customs actions that are raised as a result of any order that is made for delivery outside of the European Union.
Stahly Quality Foods regret that for reasons mainly connected with import restrictions, there are limitations on sending haggis to certain countries.
Regulations and restrictions are continually changing and, therefore, the following list is neither exhaustive nor conclusive and should be used as a guide only. If there are any doubts, you should always check with your local customs office for clarity. As per our terms and conditions, all customs clearance is the ultimate responsibility of the customer and Stahly Quality Foods will not be held responsible for delivery failure.
We cannot currently send orders from Scotland, UK, to the following countries:-
USA, Canada, Australia, New Zealand, Japan, Singapore, South America, Thailand, North Korea, South Korea, Afghanistan, American Samoa, Anguilla, Antarctica, Antigua & Barbuda, Argentina, Armenia, Aruba, Bahamas, Barbados, Belau, Belize, Bermuda, Bolivia, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, British Virgin Islands, Burkina, Cambodia, Cameroon, Cayman Islands, Chile, China, Christmas Islands, Cocos (Keeling Island), Colombia, Comoros, Cook Islands, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Falkland Islands, Farao Islands, Fiji, French Guyana, French Polynesia, French Southern Territories, Georgia, Ghana, Grenada, Guadeloupe, Guam, Guatamala, Guyana, Guinea, Guinea-Bissau, Herd Islands and McDonald Islands, Haiti, Honduras, Hong Kong, Indonesia, Ivory Coast, Jamaica, Kiribati, Laos, Liberia, Macaosar China, Madagascar, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayoti, Mexico, Micronesia, Moldova, Monserrat, Mozambique, Myanmar, (Burma), Namibia, Nauru, New Caledonia, Nicaragua, Niue, Norfolk Islands, Northern Marianna Islands, Palau, Panama, Papua New Guinea, Paraguay, Peru, Phillipines, Pitcairn, Puerto Rico, Reunion, Saint Bartheleme, Saint Helena, Saint Kitts & Nevis, Saint Lucia, St Martin (Dutch), St. Martin (French), St. Pierre & Miquelon, St. Vincent & The Grenadines, Senegal, Seychelles, Solomon Islands, South George/Sandwich Islands, Sri Lanka, Svalbard and Janmayen, Taiwan, Tanzania, Temor Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Turks & Caicos Islands, Tuvalu, Vanuatu, US Virgin Islands, Uruguay, Vanuatu, Venezuela, Vietnam, Wallace & Futuna, Zambia, Zimbabwe.
Payment – We accept all major credit cards and debit cards and use a secure payment system via RMS and PayPal.
Title of Goods – All products remain the property of Stahly Quality Foods Ltd. until paid for in full.
VAT and Local Tax – These are the responsibility of the Purchaser or the recipient in the county of destination.
Force Majeure – Stahly Quality Foods Ltd. will make every reasonable effort to meet despatch dates. However, we will not be liable for any loss, damage or delay resulting from circumstances outside our control, including but not limited to acts of God, strikes, acts or omissions of the Purchaser, accidents, war, fire, acts of civil or military authority judicial action, defaults of sub-contractors or suppliers, failure of communications, telecommunications or computer systems, breakdown of plant or machinery, shortage or unavailability of raw materials from a natural source of supply, failure or delay in transportation, embargoes, labour disputes, or riots.
Insurance – Liability insurance is included
Local Taxes – Any local taxation or duty payable on the goods will be the responsibility of the purchaser and must be paid on receipt of the goods.
Law – These terms and conditions shall be governed by and construed in accordance with the law of Scotland and you hereby submit to the exclusive jurisdiction of the Scottish courts.
Perishable Foods – Our products are all despatched in perfect condition and we will not be held responsible for any deterioration in the quality of perishable goods which have not been delivered in time. Receipt of your order is deemed to be your acceptance of this condition.
Privacy – We are committed to protecting your privacy and personal data. We will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998 and GDPR 2018 regulations). We collect information about you when you register with us or place an order for products. We also collect information when you complete credit applications, telephone us or use our voicemail service. The information collected helps us to process and deliver your order and to provide you with the best possible service. If you agree, we will also use it to e-mail you with information that we think may be of interest to you and to provide information on decisions that may affect you receiving orders such as closures or seasonal working hours. We will not e-mail you in the future unless you have given us your consent and you can opt out at a later date. We collect telephone numbers, including mobile numbers from voicemail and telephone calls to allow us to deal with your enquiry or order. The type of information we will collect about you includes your name, address, telephone number, e-mail address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always receive your consent first. We may use technology to track the pattern of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Our website may have links to other websites or social media platforms. This privacy policy only applies to the business of Stahly Quality Foods Ltd. When using links to other websites or social media platforms, you should read their own privacy policies. You have the right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please e-mail us at info@thehaggis.com, telephone us on 01592 775533 or write to us at Stahly Quality Foods Ltd., Unit 36 Fife Food Centre, Faraday Road, Southfield Industrial Estate, Glenrothes, Fife, KY6 2RU. We want to ensure your personal information is accurate and up-to-date. You may ask us to correct or remove information that you think is inaccurate. Our privacy policy is regularly reviewed and up-dated. Up-dates can be seen on our webpage or a copy can be requested by sending an e-mail to info@thehaggis.com. This privacy policy was last updated 14th June 2018.
Cancellation and Returns – Customers have the right to cancel their order up to the point of despatch and any payment made will be refunded within 28 days. Customers have the right to cancel the order within seven working days of receipt of the goods. A full refund will be made for the goods once returned. The returned goods must be in their original packaging and adequately insured for the return journey. The cost of returning the goods will be the responsibility of the customer. Perishable goods are not returnable and payments for perishable goods will not be refunded. If the customer fails to return the goods following cancellation, Stahly Quality Foods Ltd. will be entitled to deduct the cost of recovering the goods from the customer. Where returned goods are found to be damaged due to the customers fault, the customer will be liable for the cost of remedying such damage.
Faulty Goods – Damages and discrepancies to orders must be reported to Stahly Quality Foods Ltd. by telephone or e-mail within 7 working days. Failure to do so, will be deemed as the customers acceptance of the goods. A full refund for the goods and return carriage costs will be made for faulty goods. Alternatively, replacements may be sent.
Stock – We reserve the right to substitute any product with another product of equal or greater value and quality. All products are subject to availability.
Rights of Supplier – Stahly Quality Foods Ltd. reserve the right to up-date prices on www.thehaggis.com at any time. We will make every effort to ensure that prices are correct at the point at which the customer places an order. Stahly Quality Foods Ltd. reserve the right to withdraw products from sale at any time.
Changes to Terms and Conditions – Stahly Quality Foods shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
Acceptance of Terms – Access to and use of www.thehaggis.com constitutes your full acceptance of the terms and conditions of this website.
Links – This website may include links to third party websites controlled and maintained by others. Any such link is not an endorsement of that website and, in using these links you accept that Stahly Quality Foods Ltd. is not responsible for the content or availability of these sites.
Nothing in the above terms and conditions will affect your statutory rights as a consumer.
Contact us:
Stahly Quality Foods Ltd.
Unit 36 Fife Food & Business Centre
Faraday Road, Southfield Industrial Estate
Glenrothes, Fife, KY6 2RU
Telephone 01592 775533
Fax 0845 833 3323
or to send an e-mail to Stahly Quality Foods please click here
Stahly Quality Foods Ltd.
Registered in Scotland: No. 200618
Registered Office: 28 Townsend Place, Kirkcaldy, Fife, KY2 1HB
VAT Registration Number 607 7574 20
Copyright notice
This website and its content is copyright of Stahly Quality Foods Ltd – © Stahly Quality Foods Ltd 2011. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
• you may print or download to a local hard disk extracts for your personal and non-commercial use only
• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
The term ‘Stahly Quality Foods Ltd’ or ‘us’ or ‘we’ refers to Stahly Quality Foods Ltd, the owner of the website, whose registered office is 28 Townsend Place, Kirkcaldy, Fife, KY2 1HB. (Registered Company Number 200618; VAT Registration Number 607 7574 20)